Refund policy
Return & Warranty Policy
Returns are accepted within 14 days and are subject to our approval. The item must be in its original condition, unused, and with all tags and packaging intact. We reserve the right to decline a refund if these conditions are not met.
Please note:
- Returns are not accepted for change of mind, incorrect purchases, or damage caused by misuse.
- Non-damaged and correctly delivered items are not eligible for return.
- Return shipping costs are the customer’s responsibility.
Refunds
If your return request is approved, a refund will be processed after we receive and inspect the item.
Products must be in their original condition and packaging. Shipping fees are not refundable, and return shipping is paid by the customer.
Cancellations
To make an order cancellation, please contact us immediately: info@gepackly.com If you cancel your purchase prior to processing and shipping, we can unconditionally refund your money. Otherwise, your items will have to be sent back to us once they reach you.
Shipping Costs
It is the responsibility of the customer to pay any shipping costs when returning a product. These costs are nonrefundable. Should you receive a refund on your purchase, the cost of shipping will be deducted from it. The time it takes for your exchanged product to reach you will largely vary on your location. Should the item you return be over $59, we strongly encourage you to use a trackable shipping service or shipping insurance!
Sale Items
Sadly, we do not offer refunds on clearance items. Only regularly priced items are refundable. Should you need more information about our refund policy, please reach out to us by using this contact form. Our customer service reps are available 24/7 to assist you.
Refund Process:
Once we receive your returned item and inspect it, we will process your refund. Please note the following:
- Refund Method: Refunds will be issued to the original method of payment.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund, too.
Contact Information
Should you have any questions about our Return and Refund Policy, or if you would like to exercise any of the rights available to you, please contact us by phone or email at:
Trade name: Gepackly
Contact Number: +1 4099168718
Email: info@gepackly.com
Address: 30 N Gould St, Sheridan, Wyoming 82801, United States
We are committed to responding promptly and in accordance with all applicable consumer protection and data privacy laws.